Payment unsuccessful and amount debited need refund

Name of Complainant rajesh
Date of ComplaintMay 23, 2019
Name(s) of companies complained against
Category of complaint Electricity
Permanent link of complaint Right click to copy link
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Text of Complaint by rajesh:

Dear Sir,

This is to inform you that I made payment for the electric bill of May and I found the first payment unsuccessful then also payment is deducted

Please find below details –

 consumer No. 170012573106

 Transaction Status  Successful
 Transaction Posting Date  22 May 2019
 Transaction Value Date  22 May 2019
 Description   VISA POS TXN AT IN/MSEDCL NOIDA
 Input Branch   PUNE
 Debit Amount   5,070.00
 Credit Amount   –
  Currency   INR
 Reconciliation Reference  S81091141
 Transaction Type  VISA POS TXN Debit

 

why here MSEDCL NOIDA not Maharashtra how to trust your online payment gateway

Also when it showed failed transaction i made again and found deduction two times

Transaction Status  Successful
 Transaction Posting Date  22 May 2019
 Transaction Value Date  22 May 2019
 Description   VISA POS TXN AT IN/MAHARASHTRA STATE ELECMumbai
 Input Branch   PUNE
 Debit Amount   5,070.00
 Credit Amount   –
  Currency   INR
 Reconciliation Reference  S81088368
 Transaction Type  VISA POS TXN Debit

This is very unprofessional website for online payment you have to make a way when payment done why it will show unsuccessful and why there will be deduction. How we trust online payment.

Also I make for another consumer id : 160260876691

here also it showed unsuccessful and money is deducted please confirm whether transaction is success if not please make refund for the same.

Transaction Details
 Transaction Status  Successful
 Transaction Posting Date  22 May 2019
 Transaction Value Date  22 May 2019
 Description   VISA POS TXN AT IN/MAHARASHTRA STATE ELECMumbai
 Input Branch   PUNE
 Debit Amount   3,950.00
 Credit Amount   –
  Currency   INR
 Reconciliation Reference  S81093796
 Transaction Type  VISA POS TXN Debit

Please check all and let us know if your website is not trusted and not working you have to withdraw online payment people should not get problem. Such a big organization having low level of online handaling will be not accepted.

I want to raise complaint too for this mishandling of online transaction.

Please send me your all details for the above inquiry.

Looking forward to hear from you soon.

Thank you,

 

Rajesh Kumar Mahato

Image Uploaded by rajesh:

Payment unsuccessful and amount debited need refund

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