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Payment processed but booking not confirmed

Name of Complainant Mahak agarwal
Date of ComplaintNovember 14, 2022
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link
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Text of Complaint by Mahak agarwal:

Kindly initiate the refund amount of 144330, which got debited on Yatra site for flight booking on 11Nov. But there was no booking initiated or processed through Yatra nor details shared on the flight details to the email id – mahak.agarwal14@gmail.com. Yatra has hold my amount since 72 hours for a non-confirmed booking and even after repeated emails and customer care contact, Yatra is not initiating my refund with an intention of levying cancellation charges. I want my full refund to be initiated as the booking has not been confirmed.

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2 thoughts on “Payment processed but booking not confirmed

  1. Hi, Greetings from Yatra.com! We would like to inform you that your refund of INR 143300 has been processed from our end on 14 Nov 2022. Further, private sector banks may take 2-3 working days and public sector banks may take up to 7 working days to credit the amount into your account. Regards, Yatra Care

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