| Name of Complainant | |
| Date of Complaint | December 27, 2021 |
| Name(s) of companies complained against | |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
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For order 406-4591746-5013150, I was finally able to use a master card international card to place the order. All the other international cards I had did not go through. I was told by Rajitha that this is due to an international credit card issue after a system update but today I called back and now it’s a bank issue? This is ridiculous. How can I be told that Amazon India is trying to resolve the issue (which has taken 3 weeks per Rajitha and then be told that it’s a bank issue? I contacted the bank and they don’t even see the transaction which is technical issue on Amazon India’s end. I also confirmed that there is no reason for declining the payment If the bank didn’t authorize then how do I get told that payment is declined. Amazon India needs to take accountability and I should be taken care of due to this inconvenience!
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