Name of Complainant	Ekta Mehra
Date of Complaint	November 23, 2023
Name(s) of companies complained against	Jio
Category of complaint	Mobile Phone
Permanent link of complaint	Right click to copy link
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I trust this message finds you well. On 20th November 2023, at 10:47 am, I initiated the purchase of a recharge plan amounting to Rs 1559/- for 24 GB, valid for 336 days. While the deducted amount reflects in my account, unfortunately, the recharge did not reflect in my Jio account. Even after 5 hours, the Jio app persisted in showing “No active plan,” compelling me to purchase an additional plan to ensure uninterrupted services.

For your convenience, I have attached a screenshot depicting the payment of Rs 1559/- for your reference. I kindly request a prompt refund to my account (shakti.mehra@paytm).

Despite my attempts to seek resolution through standard channels, I have encountered only generic responses from your team. Regrettably, this has left me with no alternative but to escalate the matter by filing an RTI and Consumer Complaint against Jio.
I appreciate your immediate attention to this matter and trust that a swift resolution can be achieved.

Image Uploaded by Ekta Mehra: