Payment debited but order confirmation not received

Name of Complainant Rajan Viswanathan
Date of ComplaintJune 18, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Rajan Viswanathan:

About 10 mins prior to this complaint I placed an order on Uniqlo app for T shirt. I made payment via net banking and payment of Rs. 1240/- has been debited by my bank, Indian Bank. At the time of payment, it showed transaction payment successful. But neither have I have received mail confirmation of order from Uniqlo nor is it showing ony order history on the app. If the payment has not been transferred to uniqlo, the same may be returned to my bank account.
Kindly revert on the status of ky payment of Rs. 1240/-

Image Uploaded by Rajan Viswanathan:

Payment debited but order confirmation not received

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