| Name of Complainant | |
| Date of Complaint | May 14, 2021 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have ordered Poco X3 with an exchange offer. The delivery executive has reviewed the mobile and said that exchange cannot be applicable as it doesn’t meet the flipkart criteria. So I agreed to pay the amount via online. She shared a Mswipe link and I have paid 3400/- via upa(attached are the screenshots). and the wish master hasn’t received it she claims and I have been waiting on the road to get it addressed where the customer care is absolutely useless. They have no other answer other than to wait for 24 hours, no incident or ticket, and the escalation supervisor has disconnected the call while on the conversation itself. This is very rude to me and harsh. How much pain one has to take because of the issues from FK end.
The amount has been deducted, I have to suffer for it and flipkart don’t take any responsibility for it. Completely devalue the customer here. This proves that Flipkart treats customers so cheap. I have literally wasted time with the customer care who has no ownership and disconnects calls in the middle of the conversations. Why do I have to waste valuable time on your issues or problems. I just need an answer for the amount that I paid in written either on email or message which customer care is not doing it.
How do I get the amount back or confirmation if the payment is done or not. I haven’t received either the payment received or failed message or email. I need this to be actioned against flipkart and compensate for the inconvenience that I faced.
Image Uploaded by Sree Ramanjaneya:
