| Name of Complainant | |
| Date of Complaint | December 11, 2018 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Airtel mobile company has stopped the outgoing services of my Airtel sim no. 8179700264, on 30-Nov-2018. There is a talktime balance of Rs. 16 plus. Now, when i make an outgoing call, I receive a voice message “Pack validity for Airtel no 8179700264 will expire on 30-Nov-18 & outgoing services will stop. Recharge with RC23 or more for continued services. Dial*121*51#”.
I talked to Airtel customer care regarding this message. He told me that your outgoing service will be stop on 30-Nov 2018 so you need to recharge minimum 23 for validity only. And if you do not recharge, then your Incoming service will also stop after 15 days (15-Dec-2018). He also told me that you have to recharge after 28 days for validity if you have done the recharge with Rs.23.
I asked to him that i will have to recharge time to time only for the validity, He replied – Yes you have to recharge time to time for the validity only. But when i purchased the Airtel Sim Card that time Airtel gave me life time validity. Now Airtel is cheating to customers.
Please, do the needful help to me for the same.
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