| Name of Complainant | |
| Date of Complaint | May 23, 2022 |
| Name(s) of companies complained against | OYORooms |
| Category of complaint | Hotels & Restaurants |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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On 22nd may 2022 @3:28 pm i called the customer care no. of oyo 01246201619 and made a payment of 1196₹ by phonepe to oyo for a hotel room booking. Phonepe is showing payment successful and received by oyo. But oyo executives are denying of any payment received.
Phonepe details:
Collect i.d – ICI8fa20c9d5aed4258a78ba9d05f495d1e
Transaction i.d – T2205221529407458924623
Utr: 214246568337
Payment made to : oyorooms.rzp@icici
Booking i.d of oyo : SQSV3788
Tried calling customer care of oyo 3-4 times, every time they ask the details and then ask me to wait for 20-30 mins. Before disconnecting the call. Worst customer care team ever. Wasted my 4-5 hours and gave me a headache… I want a full refund of 1196₹ and a compensation of 5000₹ for giving me mental tension and wasting my time. I want the issue to be resolved asap.
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