| Name of Complainant | |
| Date of Complaint | January 8, 2021 |
| Name(s) of companies complained against | Oyo |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I made a booking for hotel in solang valley , H.P. through Oyo room application on 31 December. The booking was made and it was made through OYO for 31 december OYO confirmed the booking. My booking id is – TYQK0129
OYO assigned me a hotel in solang valley and sent me SMS to make payment to confirm booking. The hotel name was “OYO 23371 Solang Holiday Inn the payment through Paytm and went to the hotel in solang valley with family.
Now after journey when I reached hotel during afternoon the hotel manager said they do not have tie up with OYO and refused to honor the bookings. They said they had tie ups but they have broken tie ups weeks back. I tried to convince them but they refused to entertain me. This is the point from where harassment started.
I first then tried to contact the property owner through the number that was given in initial email when booking was made. The call went to the same person who just denied me check in. He again told me to call OYO and refused to honor the bookings.
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