| Name of Complainant | |
| Date of Complaint | January 13, 2023 |
| Name(s) of companies complained against | OYO ROOMS |
| Category of complaint | Hotels & Restaurants |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Respected sir/mam
This complaint is to inform you about oyo fraud to customers .
Oyo took money from me for booking, assured me gurranteed booking and later on when i went to location oyo hotel manager denied entry giving an excuse that we can’t allow you in room in the price you booked hotel .
I made a booking on 29 dec 2022 in dehradun ( near my exam centre in hotel collection O 1915 central park inn ; booking id SYYD0825 ) . Oyo itself updated the hotel booking ( mohan villa residency – which is approx 5 km distant from my exam centre & asked to pay 600₹ more ) without my consent . I don’t want that location as i specially mentioned that i need a hotel with in a km of my exam centre (71b neshvilla road jesus & mary st agnes inter college ), immediately i contacted customer care and he made me another booking named ( oyo home 78172 gautam homestay; booking id – MIVD2329 ) . I paid 1034₹ again for that and contacted hotel manager for hassle free entrance so that this issue should not repeat but hotel manager simply told me that we cannot accept this booking at this rate. So we cannot guarantee your booking call customer care and ask for refund.
Also , i have another booking with oyo in uttarkashi ( oyo 28260 hotel ganga sagar; booking id – RSVP5447 ). When calling him , same thing happened again. He simply told me i need payment in cash. If you paid to oyo then ask for refund and come here i will give you discount but i accept your booking only when you pay me only .
On 8th jan , i have an exam regarding what i made the bookings and oyo is so irresponsible about the services , it just not bother about some one’s future !
I tried connecting with oyo but no one answered satisfactorily and put my call into hold several times . I made all the recordings for your reference.
Attaching one recording of hotel manager gautam homestay.
Kindly look into matter and provide me the hotel stay for which i paid previously as i have an exam on 8jan2023 . This is a serious blunder from oyo , never imagined it can happen! Kindly take strictest action against them and impose highest penalties on them .
