Name of Complainant	Dilip Kumar Bhattacharya
Date of Complaint	March 18, 2019
Name(s) of companies complained against	Vodafone
Category of complaint	Utilities
Permanent link of complaint	Right click to copy link
Share your complaint on social media for wider reach

To
vodafonecare.delhi@vodafoneidea.com
My above mentioned number 9899706280 was changed from post number to prepaid no on 13th and accordingly the balance payment of 70 has been cleared on the same day but it has not been activated till today.
Over and above the new bill has also ben generated as below.
Though I have already paid ts 4158.00 on 12th march only.
I have also requested to change my plan to seperate it from your another joint plan with my number 9899652094.

Further when I had decided to port this number from vodafone to othet service provider your customer retention team member Mr Sachin Singh mob no 987317471 has called me up and adviced & requested me not port this mumer to any other service provider we will refund all the excess charges paid by for international charges of arround rs 4158.00which includes international roaming for these two numbers various other charges.
Hence I had changed my plan to port this number to any other service provider.
Till now nothing has been done and another bill is also raised as below.
Your vodafone customer care centre in Gaurgreen city Indirapuram has also refused to entertain my problem and the behaviour of few executives were really painfully sub-standard & below the mark of a good company like yours.
_______________________________________
“Hello, Your Vodafone bill for Mar’19 of Rs.4158.06 due on 29/03/2019 has been sent to your regd email ID BHATTACHADILIP@GMAIL.COM. Here’s a brief look at your Vodafone bill dt 11:03:19. All charges are in Rs
1. One Time Chrg : 0.00
2. Monthly Charges for 2 group connections : 896.00
3. Consolidated Usage Chrg
a. Call : 0.00
b. Conf Call : 0.00
c. SMS : 0.00
d. Mob Internet : 0.00
e. Nat Roam : 0.00
f. Intl Roam : 2637.50
g. VAS : 0.00
4. Disc : -59.80
5. Other Credits/Chrg : 100.00
6. Misc Chrg : 0.00
Total Chrg : 3573.70
Tax : 643.26
Add Previous Bal : 1374.60
Add adjustment : 691.10
Less Payment : 2124.60
TOTAL O/S : 4158.06
Tap to pay https://goo.gl/1kut9n
Pls check Inbox & if mail is not received, pls check your Spam/junk Box too. The Password to open your e-bill is dili6280
To view your bill, click here https://wap.vodafone.in:8443/BillOnHandsetNew/DownloadBill?msisdn=th9Q4Y0ztXQNR%2BY6Ssr3qW0kZMNRYhAWT2epE3rh2Ao%3D&mon=mar&circlecode=0003”
________________________________________

Please do the needful to correct the above mistakes from your end and change my both the numbers to prepaid plan only as earlier. My both the numbers have never been charged more the 149 plan for last one year even which is evident from the past records also which was one postpaid & one prepaid.
In case if it is not sorted out in next 48 hours I will have no option left other then take proper recouse to take up this matter to consumer readdressal forum or appropriat authority.
Awaiting an appropriate responce immidiately.

Dilip Kumar Bhattacharya
9899706280

Image Uploaded by Dilip Kumar Bhattacharya: