Name of Complainant	Teja Basireddy
Date of Complaint	December 3, 2018
Name(s) of companies complained against	Airtel
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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I have been a faithful user of Airtel for more than ten years. They increased, decreased, removed and changed several plans over the years; but, they were understandable. However, this new change namely “Outgoing Validity” where the customer has to recharge solely to enable outgoing calls or SMS is not fair. As a customer, I purchased the SIM card with an expectation of unlimited incoming and outgoing facility as a basic need [moreover, it is what I expect from any Telecom company]. It is like Airtel is snatching away my basic right to have outgoing calls without have to specially recharge for that purpose. I feel like I am paying them tax for owning a SIM, which needless to say, is a business for them and a necessity for me.

Please take appropriate action.

Thank you.

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