Ordered Product Is Different and received Product Is Different

Name of Complainant Sunny Shamlal Basantani
Date of ComplaintDecember 18, 2022
Name(s) of companies complained against
Category of complaint Electronic Appliances
Permanent link of complaint Right click to copy link
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Text of Complaint by Sunny Shamlal Basantani:

I had ordered a product from dhani store on 26th nov. And I received product on 6th dec. When I opened the packing I saw the ordered product is different from which I have ordered and for that item there was no return policy. So i called customer care on 01246555555 and they told me to e-mail the image’s of product which I was received. I mailed them on 12th Dec and received a mail with my ticket no. And I received another mail on 14th Dec that your query is resolved but in app i didn’t received any refund or option for returning Product so I again called customer care And they said to wait for 24 hour’s. Today on 18th December I called customer care but there is no any response from them

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