| Name of Complainant | |
| Date of Complaint | October 3, 2020 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I had accidentally ordered and Iphone Pro Max instead of the iphone Pro as the price was nearly the same it was hard to distinguish. The policy stated a 10 replacement policy.
When I realised that I ordered the wrong product, I immedietly contacted Amazon and ask them to change it. The product box has not been opened at all. Their customer service simply refused to even entertain the request.
I even agreed to bear the loss of price difference between pro and max but they just said that the product has been accepted so they cant.
The product was a gift for my brother and his servant at home had accepted the product, there was no way for him to know it is the wrong product.
Image Uploaded by Amitabh Mendiratta: