Ordered a saree from Instagram seller and no response on the order

Name of Complainant	Rachana
Date of Complaint	August 17, 2023
Name(s) of companies complained against	Lakshmi boutique
Category of complaint	E-Com & Retail
Permanent link of complaint	Right click to copy link
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Text of Complaint by Rachana:

I have ordered a saree on 6th Aug from Lakshmi Boutique an Instagram seller which is popular and has won many awards too. After placing an ordered I received a confirmation email from the seller and till date there has been no response or updates regarding my order. Order ID:47291 I tried reaching out to them via Instagram,emails and phone calls but no response. Their phone is either switched off or busy. If they can’t handle such massive orders why do they start such business which can’t be handled properly by them. There’s no way I can reach out to them other than phone calls. Please help me with this either I receive the shipment or refund the amount.

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