| Name of Complainant | |
| Date of Complaint | June 3, 2022 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I had purchased a phone One Plus 10R from Amazon on 14th May 2022 which was faulty and had requested a replacement. The replacement did not reach to me at the mentioned time and date and i waited for 4 days before contacting the customer care. on 23rd May 2022 i requested the customer care executive to finally pick up the faulty product and refund the amount to me.
On 24th May i received a contact number of the person responsible to pick the phone and when i called him he informed that he was not supposed to pick the order from my area. I called the customer care again and they raised a fresh request for the pickup. Now at 6 PM a delivery executive came and picked up my product showing me the order details.
The delivery executive did not update the pickup till 1 hour post the pickup so I escalated the issue to customer care and they escalated the same issue and assured me a resolution in 3 working days.
I called the customer care after 3 days to know the status and they informed me that somehow this escalation was missed and they will further escalate the issue, Now i again waited for 3 days and contacted them for which they again gave me a similar response, This process has been repeated till today 2nd June 2022 where i again called the customer care and got the same response.
