Order not getting cancelled or replaced

Name of Complainant Minal Sneha
Date of ComplaintOctober 10, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Minal Sneha:

I ordered a induction base Hawkins pressure cooker last month, which was delivered to me in 1 week and doesn’t have induction base.
I wanted to exchange or either return the product. Due to some issues, those options never appeared on my app and when i called flipkart customer helpdesk, they said this product is still in shipping state.

I don’t understand why the difference of status at both the ends. Kindly help with returning this product.

Image Uploaded by Minal Sneha:

Order not getting cancelled or replaced

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