Order not fulfilled: Purchase of books with online payment

Name of Complainant Donna
Date of ComplaintJune 3, 2025
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Donna:

I purchased 4 books of the value of Rs. 961 from The Indian Book Store https://www.theindianbookstore.in/ on 25th of May 2025.
It showed an Airway bill number being fulfilled by Delhivery, but it now shows courier is cancelled by the merchant.
There is no response from the customer support team upon multiple attempts to contact them.
I have asked for my order to be cancelled and for a refund. But they are not responding.
Contact details listed are:
Trade name: TheIndianBookStore
Phone number: 9818249410 / 7838933612
Email: theindianbookstore.in@gmail.com
Instagram: @theindianbookstore.in

Please investigate the company and the scam issues they are causing as I have seen lots of complaints from other buyers on the instagram page.

Image Uploaded by Donna:

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