I ordered Samsung galaxy F41 in exchange of old phone at exchange value of 2750. While verifying the delivery guy said I I’ll have to pay 1500 extra for the exchange rate.

To which I said I need to think and the delivery guy asked if product needs to be rescheduled, and I said yes to the same.

On 23-oct on chat I asked for the delivery for the product as i was ready to pay extra 1500. And it was promised that product is in Thane and will be delivered by 28-oct.

On 24-oct I received a message stating product has been cancelled and refund will be received by 3-Nov.

Reason for cancellation by customer service agent: no response from customer/ rejected by customer.

Now flipkart is saying to place new order as previous order is cancelled. Why should i place a new order with revised increased price. Customer did not cancel the product, so why should customer bear the loss.

Also, on 24-oct an agent named Mahesh confirmed that he has raised a complaint and will update me on the same.  But on 25-oct when an Agent named Kajal called I realised that no such complaint was raised.  Agent Kajal was not ready to raise a complaint for this situation so i asked for any complaint Emial ID. Agent gave -Outeach@flipkart.com, i wrote to this mail ID and today i realised that this email ID belongs to some other desk. This is absolutely unacceptable. Who is delivery guy to decide the cancellation. And why such false promises by the agent???

The reason given by delivery guy is false and it is an unsatisfactory service produced by Flipkart and Ekart.

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