Order 3 item from meesho online shopping site, but get only one piece

Name of Complainant Shanid vm
Date of ComplaintJune 6, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Shanid vm:

I Purchased 3 earbud products on 19th (19/05/2022) from meesho online shopping site. But I only got one item. On the same day (24/5/2022) I made a request for a return saying that the product item was missing. I called the call center 2 times that day and was informed that the amount would be credited to the account within 3 days. Rs: 341 was credited to my account on the same day. The balace of the amount is still not credited in my account and when I called the call center I was able to know that the complaint time was 7 days. But in the meesho app there is no mention of calling the callcenter anywhere in the return time on item missing. Then how can an ordinary customer call the call center and complaint. I already requested for return option at the same day regarding ‘Item missing ‘.
Sub Order ID 212681866907_1

Image Uploaded by Shanid vm:

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