Online shopping getketch app

Name of Complainant Hemant Kumar Bhardwaj
Date of ComplaintOctober 29, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Hemant Kumar Bhardwaj:

Order I’d -KETCH001511922_1666258217
I had ordered clothes from ketch app, which I got the issue of size in it, I did not fit the clothes, so I returned it , 7 It’s been days, I called customer care, told them, customer care told me that your return failed in head quality check, while I returned the same product , The original product was taken from me by the delivery boy, what was my mistake in this, which product reached there, and my refund was not given to me, I told them again and again I sent them the right product

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