Name of Complainant	Shailesh Agrawal
Date of Complaint	November 17, 2024
Name(s) of companies complained against	Agoda
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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I made a reservation through AGODA, paid for it, and received confirmation and a receipt. However, upon arrival, the hotel denied my reservation, claiming it didn’t exist, and AGODA provided no assistance. Their options included rescheduling for a future date or a refund in 30 days.

This experience has been distressing due to AGODA’s negligence. They lack the necessary infrastructure to support customers, despite claiming to be an online portal. It was challenging to find contact information, and their online queries did not address my issue.

This situation disrupted my travel plans, leaving me without a room despite having booked and paid in advance. It highlights a non-customer-centric business model that jeopardizes customers like me.

I have the reservation confirmation voucher and can provide it upon request.

I seek to hold AGODA accountable for these serious lapses.

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