Online purchase – Received different mobile phone

Name of Complainant Sandhya Ravi
Date of ComplaintMay 23, 2020
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Sandhya Ravi:

I have ordered for Note 7 Pro (Neptune blue, 64GB,  6 GB RAM) mobile phone from Shine Summer (GSTIN:06ABFGA1000M1ZN)through facebook. Thier customer email ID, Customer care No.8447215464.

 The cost of mobile is Rs.3000/. But received totally different two small phones. It was reaLly shocking.  I did not expect this much fraud from the company. I want refund. Please help me what to do.

The order they sent is mentioned

Your transaction with Ankit Jain on 2020-05-11 is successful2
PayUMoney <>
Mon, May 11 at 2:54 PM
PayU Logo
Hey sandhya,
Thank you for shopping with us! Your transaction with Ankit Jain was successful.
Order Amount Rs 2999.00
Payment ID 320609774
Merchant Order ID 12840021000331
Order Date & Time May-11-2020 02:54:38 PM
Merchant Transaction Identifier 12840021000331
Best regards,
Ankit Jain

Image Uploaded by Sandhya Ravi:

Online purchase – Received different mobile phone

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