Online Payment Done but Item not received

Name of Complainant Rajesh Dhyani
Date of ComplaintDecember 26, 2018
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Rajesh Dhyani:

I am purchase cloths and payment thru PayUmoney.com, payment confirmation received by sms and order placed. But I am not received prepaid Item, they send cash on delivery payment. My credit card deduct money and not return.

PayUmoney.com receipt :

Your payment(Id-215270061) of Rs 1299.0 for Zeel Fashion is successful. For queries on your payment visit: http://pmny.in/FI6L8HEhtoCj

Zeel Fashion Receipt :

We have received your order ZS1970010110513 amounting to Rs.1299 and it is being processed. You can except delivery in 5 to 7 bussiness days. Thank You! www.zeelshops.com

Image Uploaded by Rajesh Dhyani:

Online Payment Done but Item not received

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