| Name of Complainant | |
| Date of Complaint | July 8, 2023 |
| Name(s) of companies complained against | Oneplus |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
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On 7 July 2023 around 12:30 PM, I updated my OnePlus 9R device to the latest software version released by OnePlus. Immediately following the update, I noticed the presence of a prominent green line on my screen, impairing the overall display quality. Upon researching this issue, I discovered that many other users have experienced the same problem after installing the update, indicating that the green line issue is a direct result of the recent software update and not a consequence of any physical damage.
When I visited the service center to seek a resolution for this issue, I was shocked to hear that my request for a free screen replacement, as promised by OnePlus, was denied. The service center personnel pointed out the presence of a bend in my phone and and wrongly attributed the green line issue solely to alleged device bending, completely disregarding any possible involvement of the recent software update. However, I would like to emphasize that I have always taken great care of my OnePlus 9R and have never mishandled or subjected it to any physical damage.
It is disheartening to witness OnePlus continuing to shift blame onto me for damages caused by your fraudulent updates, and now demanding payment for a replacement screen that OnePlus itself damaged. I insist on holding OnePlus accountable for this situation and demand a fair and immediate resolution.
The evidence overwhelmingly points to the fact that the green line issue on my OnePlus 9R device is a direct consequence of the recent software updates released by OnePlus. Countless OnePlus 9R users have reported encountering the exact same issue following these updates, leaving no doubt that OnePlus’ fraudulent updates are the root cause of the problem. It is clear that the damages were incurred due to the update and not due to any mishandling or physical damage caused by me.
The service center’s baseless claim that the damages are a result of alleged device bending is both unfounded and unjust. I must emphasize that the back cover, which OnePlus itself replaced, exhibits no signs of significant damage or bending. OnePlus’ attempt to shift blame onto me for these damages is both unreasonable and unacceptable.
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