OnePlus damaging screens after update

Name of Complainant Debjeet Dutta
Date of ComplaintJuly 24, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Debjeet Dutta:

I had the green line issue on OnePlus 8. I had zero scratches or damages on phone. I was denied a free screen replacement reason being the phone was over 3 years. How am I responsible for this? I had no disclaimer during my purchase and continued my update since then. I wasn’t even warned during my last update about the green line issue. Please explain to me how your 3 year policy is justified in this situation.

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