| Name of Complainant | |
| Date of Complaint | December 30, 2022 |
| Name(s) of companies complained against | Oneplus |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have an OnePlus 8 Pro device which doesn’t have any physical damage, but recently it had a green line issue on the display after a major update from OnePlus. This was a common issue to OnePlus users after the update and was said to solve this issue with a free display repair service. When I first contacted the OnePlus Customer Care, they said that I can claim a free display service for my device and I booked a repair through the OnePlus Care app. The device was picked by a courier service and sent for repair. Now, the Service Center contacted me asking for a total amount of Rs. 17,000 for the repair and said that the device was out of warranty. Then, I called the OnePlus Customer Care and enquired about the same and they are now telling me that they only provide free service for OnePlus 8 and OnePlus 8T. I have the three call recordings. I want a free display repair which the company claimed to give.
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