OneCard interest charge

Name of Complainant Hemakumar
Date of ComplaintMay 26, 2023
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by Hemakumar:

I have not paid full due for Feb bill, hence the interest was charged on mar bill. I have paid the full bill well within the due date, however i have been charged interest on April bill & again repeated interest on May bill.

When asked, onecard service agent mention, I”ll be charged interest because i have not paid the interest accumulated after bill is generated.

This is contradicting with the bill statement which clearly states, pay the due amount fully to avoid the charges. I have used other creditcards like HDFC & CITI, it never happened like this.

See the statement

Image Uploaded by Hemakumar:

One thought on “OneCard interest charge

  1. Hi Hemakumar,

    Greetings from FPL Technologies!

    This is not the user experience, we want you to have.

    We have responded to you under ticket ID: 3242173. We request you to communicate over there for further assistance.

    Request your cooperation and understanding with us in the same!

    Thanks & Regards,
    FPL Technologies

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