|Name of Complainant|
|Date of Complaint||June 23, 2023|
|Name(s) of companies complained against|| Onecard
|Category of complaint||Banking|
|Permanent link of complaint||Right click to copy link|
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This all starts after the notfication of RBI that you can link your rupay credit card with upi. So i check couple of credits and found onecard. i talked with them and their excecutive said that they can offer rupay credit card. So i applied credit card based on FD. I have deposited money and open FD in onecard of rs5000 and applied for credit card of rs5000 limit. After 1 day they issued me a Visa Debit Card. I told them that i need Rupay only, they then said only visa is availible. I told them to close the account as i dont need visa rupay card because i cant link it in UPI. when i told them they told to write a mail to onecard for account closure. i wrote the mail on the same day the visa card is issue. Next day they replied that i have to pay 600rs charge for closing the account . i told them why should i pay when i dont have used card not i transact through it, also i applied for closure on the same day. they refued to closure the account. i contacted their customer care for the same. they also refused to do and disconnects the call. i tried for week with them calling continuosly as my money is stuck, nor they are clsoing my fd nor they giving my money back. After lot of requests , when i dont get my rs5000 back. i withdraw rs5000 from that card which was my money. After that they start messaging me to repay the credit card bioll. i told them its my money, i have requested u several time but u havent helped. Now they are incurring charges from their choices. My FD value was 5000 and i withdraw only rs 4800 , now they showing bill of rs6600 and adding charges again and agin on it.. I request authorities to look into it and take relevant action aginst this type of harassing and fraud.
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