|Name of Complainant|
|Date of Complaint||September 30, 2022|
|Name(s) of companies complained against|| Olymp trade
|Category of complaint||Cyber Crime|
|Permanent link of complaint||Right click to copy link|
|Share your complaint on social media for wider reach|
I deposited money in Olymp trade around 130 Usd.when i withdraw money,They Block my account for Varification process.I upload documents but they got rejected….i want to upload again documents but they dont permission to upload becuz its failed but still show in verification.I was trying to them last 2 month but still not get positive reply…i was block 2nd time for Verification…when i withdraw money.they block my account for Verification again and again.
Name : Sachin Aggarwal
and registered e-mail : firstname.lastname@example.org
The amount : 130 USD
I deposited 130 usd ( 30 usd and 100 usd by two different deposited transactions) on olymp trade and after deposit i just want to check and try withdrawal process , due to some policies ,my account was in internal verification for some days ,i waited but after waiting of more than 30 days , my account is blocked .i had received email that my account is blocked please assist me either to activate my account or refund my 130 us dollor. Please find the attachment for deposited slips and email I got as a response
• first response on my email fro my complaint
We understand how upsetting it is for you to learn about the status of your account.
Based on clause 1.4 of our AML/KYC policy, your trading account is currently the subject of an internal investigation after unusual non-trading behaviour was noticed.
There is no need to worry! This is a standard procedure and your account balance is secure. We will inform you once the examination is completed.
We would much appreciate your patience during this process. If you have any additional questions, please email usat email@example.com.
• second response i receivedfor my complaint
As per our database, your documents have been uploaded successfully for verification. Please be informed that your trading account is currently the subject of an internal investigation. There is no need to worry as this is a standard procedure and your account balance is secure. The team will contact you on your registered email ID once the examination is completed.
• third response i have received for my complaint
We are sorry that you received the service that prompted you to contact us with the complaint, and we regret any disruption that is caused by our services. Unfortunately, your account is blocked due to the chargeback filed against the company which is a violation of clause 2.2 of the “Service Agreement” .
We would like to inform you that we have an independent department in our company which works in such a situation. In order to submit your appeal, please send an e-mail to the following address: firstname.lastname@example.org, specifying these details:
Account-ID and registered e-mail on our platform.
Date when the situation took place. Brief description of the situation and your demands.
The amount, if the situation is concerned about money.