| Name of Complainant | |
| Date of Complaint | June 19, 2022 |
| Name(s) of companies complained against | OLA |
| Category of complaint | Miscellaneous |
| Permanent link of complaint | Right click to copy link |
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The following is an account of what occurred.
1) On May 4, I took an Ola from Mumbai Airport to Dombivli (Home) at 01:13 AM, and the fare was RS 1426.
2) I was on a ride when Ola Cab broke down after an hour, so I booked another Cab from Ola at 02:26, which showed me RS 926.
3) Because it was not my fault that Ola Cab broke down, I called and emailed the OLA team to request that they not charge me RS 926 .
4) I received an email from OLA stating “We found that you have already availed maximum refunds/waivers. Hence, we regret to inform you that we will not be able to process the refund for this particular ride as per our process.”
5) However, I was still charged for both the CABS bookings RS 2352.
6) I have raised this in multiple emails and phone calls to the OLA team, but they have yet to resolve it.
7) They are informing me that they will take legal action and send a field executive to my home.
I am being mentally harassed as a result of this behaviour, as I have begun to receive calls, emails, and SMS from OLA on a daily basis.
