Ola scooter emergency

Name of Complainant Nishal Muhammed
Date of ComplaintApril 11, 2023
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Nishal Muhammed:

Hello ,
My ola electric Scooter shuts off randomly while charging on 05/04/2023 night. I contacted customer care and they told me they cannot tow my vehicle to the service center as they can only tow them to my home from the current location. Fine . Later they advice me that they’ll sent a technician at a cost of 499 + GST and i confirmed it. They told me the Technician would arrive within 48 hours which he didn’t. 4 days passed , the scooter is sitting on my garage. By this time i spot a series of sound and slight smoke and i was desperately calling urging customer care about the issue and to take the problems seriously and they told me to wait again for 48 hours. I shouted my scooter is going to burn and they where like “we have limitations from our end sir” and other generic responses. 6 days passed and the scooter is still in my garage sitting like a ticking time bomb. I called customer care today and the same generic dialogue like “please wait for 24 hours”.

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