| Name of Complainant | |
| Date of Complaint | March 5, 2024 |
| Name(s) of companies complained against | Ola Electric |
| Category of complaint | 2-wheelers |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I’m reaching out regarding my Ola S1 Pro (Gen2) electric scooter, registered on 17-11-2023 with the registration number KA 20 HC 4208.
I encountered a concerning issue recently. On Jan 25th, I placed my Ola scooter on Vacation mode. Upon returning on Feb 3rd, I was dismayed to find that despite attempting to charge it, the scooter wouldn’t start.
Subsequently, I raised a complaint (Order #01986571) with Ola customer service, hoping for a swift resolution. Regrettably, despite raising multiple follow-up complaints, the issue persisted.
Finally, after numerous attempts, order number #02262911 prompted action, and my scooter was towed to the Udupi Ola Service Center.
However, to my disbelief, I was informed that the battery had deep discharged and needed replacement at my expense.
This revelation is deeply concerning, as my scooter is still well within its warranty period, having been only 4 months since purchase.
It’s disheartening to encounter such a significant issue so early in my ownership experience, especially with a critical component like the battery.
I urge Ola Electric to review my case promptly and honor the warranty agreement by covering the replacement cost of the battery. I trust Ola Electric to rectify this issue swiftly and uphold its commitment to customer satisfaction and quality assurance.
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