| Name of Complainant | |
| Date of Complaint | June 4, 2023 |
| Name(s) of companies complained against | Ola Electric |
| Category of complaint | 2-wheelers |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am writing with regards to my OLA electric order # OET-623065517140523-XZO167 in the name of Swathi B N
I booked the vehicle on 14th May 2023 under your tie up exchange scheme with Beep kart and I was told that the vehicle will be delivered in a couple of weeks. I had made the complete payment of 1,17,299 which I was due to pay at my end as part of the exchange scheme and Beep Kart would pay 16500 and 5000 exchange bonus was applied. As you can see from the 1st screenshot, the vehicle was due for delivery on 27th May 2023 as promised by the dealer.
I completed the exchange procedure of beep kart on 18th May 2023 and payment was completed on the same day by Beep kart to Ola. I even received a confirmation from Ola on 19th May 2023 that the exchange process was completed. With this the complete payment for the order was done.
The order estimation date was changed from 27th May 2023 to 31st May 2023 without any notice to the customer while I have been following up with the dealer almost every day and have been visiting Ola store regularly to follow up as I had returned my vehicle as part of exchange and it was causing lot of problems for me to commute to office without vehicle.
Document verification and Insurance KYC were all completed before 20th May 2023 all these were completed before the announcement of Fame 2 subsidy change was announced and regardless when I placed the order this change in subsidy was never announced and my order had to be fulfilled with the old payment terms. Ola had more than 2 weeks to complete the registration and it is totally unacceptable that a customer is being asked to pay 15000 extra as Ola could not fulfil the order within 1st June 2023. That is not a problem of a customer, it is a problem of the Ola fulfilment team and customers should never be penalized for it.
Also, though I have been following up every single day, I learnt when I visited the store yesterday 31st May 2023 that the order was not moved because your finance team failed to update the receipt of the payment from Beep kart which was done on 18th May 2023 and the payment status of my order was showing incomplete which is a negligence from your internal team.
Looking forward for your support in addressing this issue as customer should not be penalized for delays caused by the OLA team. If they are unable to fulfill the demands, they should have stopped taking the orders and should have informed at the time of booking as they will have an idea of how many vehicles they can manufacture with the resources they have.
Also, if we cancel the order and decide to do the booking again with Ola or any other electric vehicle, due to change in Fame 2 subsidy change effective 1st June 2023, I will end up paying more for no fault of mine. Ola is asking me either to make the payment or cancel the order which is totally unfair.
Please let me know if you need any supporting documents related to this case I will be happy to submit. Looking forward to yours support in getting this resolved.
Regards,
Abhilash
