| Name of Complainant | |
| Date of Complaint | December 25, 2023 |
| Name(s) of companies complained against | Octafx |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I m withdrawing my fund to my accuount but octafx declined my request… Please help me sir / mam
Image Uploaded by NILESH VIKAS ADHE:
Dear Nilesh Vikas Adhe!
We extend our sincerest apologies for any inconvenience caused by the rejection of your previous withdrawal request, W13334895, due to an unforeseen technical issue. Your trust in our services means a great deal to us, and we deeply regret the inconvenience caused by this incident.
Upon thorough investigation and subsequent coordination with the relevant department, we are pleased to inform you that your latest withdrawal request, W13335734, has been successfully processed and completed. We understand the frustration that such unforeseen issues might cause, and we strive to ensure a seamless experience for all our valued clients.
Your satisfaction is of utmost importance to us, and we are committed to rectifying any concerns you might have faced. We’re dedicated to providing a service that meets and exceeds your expectations.
If you have any further queries or require additional assistance, please don’t hesitate to reach out to us at support@octafx.com. We are always here to assist you promptly and effectively. Thank you for your understanding and continued support.
Kind regards,
Octa Rep.