| Name of Complainant | |
| Date of Complaint | October 10, 2023 |
| Name(s) of companies complained against | Octa FX |
| Category of complaint | Investments |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have an copy trading account with Octa FX copy trading app and I applied for withdrawal of the fund on 4rth of Oct’23 but still pending while contacting them they are giving many excuses to avoid the withdrawal. Please resolute the matter so the company can’t cheat innocent consumers like me.
Image Uploaded by Aparajita Chowdhury:
Dear Aparajita Chowdhury,
We regret not being able to respond any sooner. We apologise if you feel that way and assure you this is not the picture. Our Finance department usually processes the payments at the earliest. However, at times due to technical issues from the side of the payment provider, there may be slight delays.
Rest assured, your money is always safe, and our department works around to clock to have these issues resolved at the earliest. Please share your trading account number and withdrawal ID so we can investigate the matter for you. You can reach out to us via email at support@octafx.com or by sending us a DM to any of our official social media accounts. We are always here for you.
Kind regards,
Octa Rep.