| Name of Complainant | |
| Date of Complaint | January 9, 2021 |
| Name(s) of companies complained against | Vodafone |
| Category of complaint | Utilities |
| Permanent link of complaint | Right click to copy link |
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Dear Sir / Madam,
I had ported one number from Airtel to Vodafone in the month of Sep. 2020. By default I has cleared all the bills at the time of porting the number.
My number was deactivated on 04.11.2020. During my follow up with Vodafone customer care I was informed that it is due to the outstanding payment from last bill generation and porting date. I immediately rushed to Airtel store and cleared the bill then and there.
Further again my number suspended on 04.01.2021. My follow ups with Vi again says there is bill due with Airtel which is nit true. I called my Airtel customer care, visited their store and also wrote an email. On all 3 occasions they informed that there is no due outstanding with Airtel and they have not suspended my number at all. Infact they say they do not have any claims and concern with my number and issued was resolved on 6th Nov post payment. Airtel executives advised me to get the issue resolved with Vi only.
However, Vi is adamant that the number is suspended by Airtel and they cannot help me in this case. In this loop of Vi & Airtel I have been running behind their stores, calling me repeatedly and writing dozens of email without any success.
The number was a business number and I’m suffering from last 4-days without connectivity. I have incurred huge losses and lost my reputation among my customers due to the non-availability over phone.
I sincerely request you to help me in this case. And also request you to help me get compensation for my losses due to the unprofessionalism of Vi / Airtel.
Thanking you in advance for your kind help.
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