| Name of Complainant | |
| Date of Complaint | June 21, 2023 |
| Name(s) of companies complained against | Nuego electric Bus |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I booked a ticket on 10 June 2023, using paytm from Delhi to Jaipur with journey date 11 June 2023 at 11:45 approx. Which was confirmed with the seat no. 1C with PNR no.1666482 before 1 hour I got driver details and everything I travelled from my home town sonipat to Delhi and was waiting for bus at Karol bagh then 40 min. Before boarding I got a call from bus staff that your bus is cancelled and I will got refund by tomorrow morning. And the link that was provided by nuego to track bus was showing that bus Is traveling. I have to book a local bus in emergency non AC bus with least facilities I have to suffer.
Next day when I called nuego customer care representative named mr. Mohit said me he can’t help me with anything only he can process refund when and said u have to wait for some hours our senior is in meeting I called him again same he did 2-3 times and neither I got refund not any reply or contact from them.
Dear Yogesh, we would like to inform you that your refund has been successfully processed.back to your source account. If you require any further assistance, please don’t hesitate to contact us on 18002679001