| Name of Complainant | |
| Date of Complaint | September 24, 2023 |
| Name(s) of companies complained against | NUEgo |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Guest,
For your NueGo booking with
PNR 2275679, please find the trip details:
Coach No: DL51GD9111
Contact: 8979332223
As per the above detail I reached on my boarding point 20 minutes ago. The bus started 15 Min late at 21:15 from ISBT Kashmere Gate and even after it the operators are wandering in delhi here to there along with bus utmost full with passengers in search of a single passenger. It already became 23:15 and bus is still standing in Noida. Who will responsible for my further connected journey which I had already booked from Haridwar and will be missed.
Very irresponsible behavior
Image Uploaded by Ajay Kumar:
Dear Mr. Kumar, We sincerely apologize for any inconvenience caused to you and assure you that such incidents are not acceptable at our end and are definitely a one-off case. As a service gesture, we would be refunding the entire ticket amount back to the source account which in your case happens to be RedBus. We would request you to get in touch with them once to process the refund from their end to your account. We, once again, sincerely apologize and assure you that we will take corrective actions from our end.