Novi digital en for MERCHANTMANDATE AutoPay option is enabled for my ICICI account and amount is debited daily from my account (for 2days)

Name of Complainant Suvarna Vadivel
Date of ComplaintAugust 28, 2023
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by Suvarna Vadivel:

Hi,
I have Bank account in ICICI Bank. I received a SMS stating that “Your account has been successfully debited with Rs 149.00 on 28-Aug-23 towards Novi digital en for MERCHANTMANDATE AutoPay, RRN ************-ICICI Bank.”
Daily Rs 149.00 was debited from my account. When I checked UPI transaction Autopay option seems to be enabled. I identified that my account is set as autopay till May 27th 2033, on daily basis
I cancelled that option, but I would like to raise this as an complaint and help me to get back my reimbursement.
Thanks

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