Not taking return and refund

Name of Complainant Ashna Jaiswal
Date of ComplaintSeptember 25, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Ashna Jaiswal:

I have purchased smartwatch from noise offical website but the product isn’t come as it’s shown and second thing it’s not fit in my mum’s hand so u have complaint 2 times but i didn’t get any response within 48 hrs
After that i have called them then they respond my issue and given my only one mail response and after all this things they are saying
Dear Customer,
(Greetings from Noise!

Thank you for reaching out to us regarding your purchase of ColorFit Pulse. While we understand that this is an inconvenience for you. However, as per the Return Policy listed on our website, refund/ upgrade/ exchange is not offered on any of our products. Furthermore, we do provide repair services/replacement in case of any manufacturing defects within the warranty period which may range from 6 to 12 months depending upon the product.
You can refer to the link for more details: https://www.gonoise.com/pages/return-policy

We are unable to provide you a refund or replacement for any defect-free product, on the basis of look & feel or minor differences in shades, colours or sound quality.

If you require any further information, please feel free to reply to this email trail.

Regards,
Team Noise)

I want my refund
My complaint token number is
1065672
1065689

Image Uploaded by Ashna Jaiswal:

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