| Name of Complainant | |
| Date of Complaint | March 3, 2019 |
| Name(s) of companies complained against | Videocon d2h |
| Category of complaint | Miscellaneous |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear sir
On 30th january I call to customer care then they take my advance request under Alavar ye package. They promised me soon my package, but when after 25 days my package is not activated I call to customer care, they told me to chose my plan on mobile app, I chose my plan and submitted successfully, but my plan is not activated till next 3-4 days, I again make my plan through mobile app but still my plan is not activated yet. I call their customer care no. thousand times, they register my complaint not once but four times :
1)27 Feb complaint no.692740545
2)01 Mar complaint no.693386565
3)02 Mar complaint no.693888127
4)02 Mar complaint no.694088382
But not a single complaint is resolved and they didn’t dam care about any complaint. I call them several times but always they tell me new thing every time, once they said that my set top box is deactivated but I am watching my old channels, how they told me that my set top box is deactivated. Then they told me that they transfer my call to their senior but after some time call will disconnected. This will happens several time, when I am able to connect to their senior they just register my complaint but as usual nothing will happens my problem is still as same.
Please sir look after this matter and solve my problem asap.
Regards
Pavan Tikki
+918120202028
pavantikku09@gmail.com
Dear Pavan,
We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.
Regards,
Team d2h
Dear Pavan,
We would like to inform you that the new regime package has been activated in your account. If you want to make any further changes in your package then you can visit our website or application.
Regards,
Team d2h