Not shipping intimation, no email, not update, no track my order id

Name of Complainant Priyanka aggarwal
Date of ComplaintAugust 19, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Priyanka aggarwal:

have ordered through belora cosmetic Website a order id is # bel214252
There is no email or text regarding shipping details. What is the timeline for delivery of products once the order is placed and confirmed by your Website.
It is more than 7 days and no details shared regarding shipping.
There is no way to contact you telephoncially, just a AI bot which is not understanding customer queries.

Please revert this mail and also share your nodal officer/ authorised officer mail details ( physical address)

Regards
A FIRST TIME CUSTOMER

(TOTALLY A BAD EXPERIENCe

Image Uploaded by Priyanka aggarwal:

Not shipping intimation, no email, not update, no track my order id

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