| Name of Complainant | |
| Date of Complaint | November 2, 2018 |
| Name(s) of companies complained against | Jukaso Hotel |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
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On 08.05.2018, I have paid Rs 65,000 towards Purchase of Journeys Resorts Pvt Ltd (JRPL) Membership ID 129260 / Traveller ID 213373 and have signed an Agreement. The Agreement has the following violations/ defects/ mismatch :
(1) While Signing the Agreement, I was trying to read it. Then I was told that a copy of the Agreement shall be provided to me. They have provided a unsigned copy which is neither having signatures of mine nor of JRPL. Further, the unsigned copy provided is not having all the pages of the Agreement. (a few pages are missing). Unsigned copy is nothing but a draft copy. The unsigned copy of the Agreement which was provided to me shall be referred to as “Draft Agreement” hereinafter.
(2) Before signing the Agreement, a verbal as well as written promises/ assurance was made that Annual Facilitation Fee (AFF) of Rs 5000 per year shall be waived-off. But it is not mentioned anywhere in the Draft Agreement. Further, it was told that AFF shall be applicable only for the year of use, not for each & every years. While as per Draft Agreement, it is applicable/ payable for each & every years.
(3) A verbal as well as written promises/ assurance was made that the Interest charges on EMI shall be refunded to me. Accordingly I had opted for 12 months EMI plan. But in the Draft Agreement, 24 months is mentions without any mention about Refund.
( 4) I was not explained about my Holiday Plan ie “Mini Membership” as mentioned in the Draft Agreement. During the presentation, nothing was explained about “colour of season” size of room etc and process for changing season & room etc.
(5) As per the Draft Agreement, Dial An Exchange (DAE) is for a specified period of one year. subsequently, necessary consideration for renewal of DAE shall be paid. It was not told during the presentation.
In view of the above, I felt like cheated and feeling very bad.
Therefore, as per the Clause no. 8.1 of the Draft Agreement (ie Withdrawal of application for refund), I requested Jukaso to allow me to withdraw my application and claim a refund of the amount Rs 60,000 (paid amount ie Rs 65,000 less administrative charges of Rs 5,000)
But after waiting of about Six(06) month, till the date I have NOT received any refund from Jukaso.
It is my humble prayer that Kindly direct Jukaso to refund the full amount to me and also kindly provide appropriate compensation for mental torture due to all this fraud act.
Thanking you.
S P Kesarwani
