Not getting channels as in the Package mentioned in the website.

Name of Complainant Silvia Thomas
Date of ComplaintJuly 13, 2020
Name(s) of companies complained against
Category of complaint Entertainment
Permanent link of complaint Right click to copy link
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Text of Complaint by Silvia Thomas:

Hi,

I recently recharged my Airtel digital TV (customer ID : 3020376476) with 221/-

I checked on your website and found the pack of 221 is best for us and did recharge for 221/- through Gpay. The recharge was  successful, but we don’t get channels as mentioned in the pack. The channels we used to watch are missing like Surya and Zee keralam. I tried to call the customer executive, but the call didn’t connect.

Please do needful.

Regards,

Silvia

9980240032

 

Image Uploaded by Silvia Thomas:

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