| Name of Complainant | |
| Date of Complaint | August 23, 2021 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am harassed by AMAZON
Customer Name: Payel Roy
Customer Status: Prime Member (Since 2018).
Order ID: 1. 402-0071753-6841105 Returned.
2. 408-8260703-2233154 Returned.
Order Details: Both 1 & 2 are Crucial 4GB RAM 2400MHZ CL 17 SODIMM.
Price: Rs 3390 (Bought through Amazon pay Later EMI).
Incident Brief: Not get refund due to company’s internal complication and Unnecessary harassed by Amazon.
Incident Details:
on 26th July 2021, I had ordered the No. 1 product from Amazon which was delivered on 30th July 2021. As this product did not fulfil my requirement, I made a replacement order on 4th August 2021 since Refund option was not available by concerning return policy (within 10 days). Initially the replacement delivery date was shown 8th August 2021.
But, at night on that day the updated status was shown “Delay in Delivery due to external factors”. I called customer care on 9th August to get the guidance regarding this discrepancy along with a query concerning my speedy refund as the pay later statement generation date was coming soon i.e., 15th August. The executive assured me not to worry and suggested me whenever delivery executive would come to me, I should return the No 1 order and not take the No 2. By doing this, the status of both orders will so return to seller and I will get refund quickly.
But, on 9th, No 2 order was also not delivered and showing the same status. I called the delivery agency several times but no one bothered to pick my call. On 11th August 2021, the delivery agent came to the address to deliver and I did the same as I was suggested. The delivery agent also agreed to do the same.
After that, I waited for 2 days and then called customer care one more time to know the status. At this time the executive replied that she did not see any update regarding the returned item and suggested me to wait 3 days as she lodged a complaint regarding this for update and not to worry regarding refund.
Obviously, on 15th, when pay later statement generated the first month installment hits the outstanding. After seeing this, I called again in customer care and I got the same response and this time they also suggested to wait another 3 to 5 days.
Now, today, when I called again, a senior executive told me that after receiving the returned product, they have not received any updates from warehouse regarding No 1 product whether it has been send to the seller or not. And without getting this particular update, they could not assure my refund. Not only that, the executive was also blaming me that this complicacy has been created by myself and I am the responsible person for not getting my refund. When I replied that I have done as same as suggested by the executive and it also had been agreed by the delivery agent, that senior person was continuously arguing and blaming me. Not only that, during this call, the executive initially told me to wait another 7 days but when I cross checked this timeline later, he totally disagreed. And lastly, he gave me another 3 to 5 days timeline to wait which is required to find the update.
Conclusion: This problem is occurred due to callousness of the amazon logistics and customer care dept. And due to this, my refund has not been initiated but I must pay the installment without using the product. As a prime member of amazon, I am declaring that I have been harassed by both of the dept.
The Detail Screen shot has been attached.
Image Uploaded by Payel Roy: