Not allowed to exchange the intact delivered product with diff. colour

Name of Complainant Surender V
Date of ComplaintOctober 16, 2021
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Surender V:

Hello Team,

Intended to buy the silver variant.

Amazon has the same product page for two colours of MacBook Pro hence it was reset to Space grey (default) when I was applying exchange which I didn’t check while placing the order or later.

This was a small mistake which made me disappointed as it is an expensive product.

I tried to reach Apple or Amazon through all possible channels but nobody concerned about it.

I would be very thankful if you could help me on this.

Order #405-6798437-4102729

Thanks

Image Uploaded by Surender V:

Not allowed to exchange the intact delivered product with diff. colour

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