Not accepting return

Name of Complainant Jyoti Chopra
Date of ComplaintAugust 15, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Jyoti Chopra:

I ordered 2 suits from meesho.
The suits were of pathtic quality, they got delivered on 7th Aug afternoon.
On 13 th Aug night, when i tried to return it, it got failed and today (on 14th Aug) i contacted customer care, they denied the return saying I have crossed 7 days.
My point is
1. On 13th night, they were not contactable how could i have raised my issue for return
2. According to 7 days policy, it should be returnable till 14th afternoon, but i am still nit able to return

The customer care executive has denied to help me.
Please help me.

Image Uploaded by Jyoti Chopra:

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