Not able to get plan benefits after recharging in jio app

Name of Complainant Nilesh Rathod
Date of ComplaintAugust 8, 2020
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Nilesh Rathod:

Hello there

I have done a Recharge of  Rs. 401.00 and got hot star VIP membership
Here is my Transaction ID: BR0004Z7V50L
but I’m not able to use my Hotstar VIP membership

Recharge successfully done msg

Recharge of Rs. 401.00 is successful for your Jio number 7698789377.
Entitlement: Benefits: 1. Unlimited Data – 90 GB (3GB/Day +6GB) 2. Unlimited Calls (Jio to Jio Unlimited FUP of 1,000 Mins on Jio to Non-Jio calls) 3. Disney+ Hotstar VIP Subscription for 1 Year 4. 100 SMS/Day 5. Complimentary subscription to Jio Apps Validity – 28 days Note – To Activate Disney+ Hotstar VIP Annual Subscription: 1. Download the Disney+ Hotstar app 2. LOG IN using OTP from your eligible Jio number For more details click http://tiny.jio.com/r457tjI TC Apply.
Transaction ID: BR0004Z7V50L
To view details of your current and upcoming plan, click http://tiny1.jio.com/MyPlan1
To share your recharge experience, click https://www.jio.com/en-in/jio-rech-exp-survey?custid=BR0004Z7V50L
Dial 1991, to know your current balance, validity, plan details and for exciting recharge plans.

Image Uploaded by Nilesh Rathod:

Not able to get plan benefits after recharging in jio app

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