Not able to do KYC of Paytm account

Name of Complainant Shashwat Jha
Date of ComplaintDecember 15, 2021
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by Shashwat Jha:

I deleted my Paytm account with Mobile number 7016122704, and after few days I’ve been trying to open a new Paytm account, but I’m not able to do KYC as it says the KYC document is already in use, but i have already deleted the account. When I contacted the customer care on their online mode, they said that the number is already registered with my previous number which i had deleted. I even tried to do KYC on my previous account and it still says that the document is already in use.

Image Uploaded by Shashwat Jha:

Not able to do KYC of Paytm account

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